1. How long will it take to receive my online interior design package?
Depending on the scope of your interior design package, you will receive your package via email in approximately two (2) to six (6) weeks from receipt of your completed customer questionnaire, measurements (if required), and images. All online interior design packages are sent via email in a PDF downloaded and printable file.
2. How are you able to re-design my room without seeing it and meeting me in person?
Having access to the advances in technology that we have today, it has given us the opportunity to be able to work with clients over the internet.
In order for us to truly understand your design challenges and create a custom online interior design package, we will ask that you complete your project form. We will ask you to complete, as best you can, a project form; provide measurements (if required); images of your current space; and inspiration photos.
The more detailed information you can provide, the better we can understand your needs, challenges, and style.
3. Am I able to include some of my existing furniture into the design plan?
Absolutely! This is one of the many challenges clients have. They are trying to figure out how to incorporate their existing furnishing into a new design. “Are there any items the MUST STAY and be worked into the design?” & “Are there any items that MUST GO?” are some of the questions asked in the project form.
4. What if I have an open floor plan (Living & Dining Room), which online design package do I select?
The online design packages are priced based on the scope of work for each project as well as SF. Calculate the square footage (length x width) of your room and select the package that corresponds with the amount of square footage. (i.e. under 500sf = $; over $500sf = $$).
In some cases, if both areas/rooms are large, you may be required to purchase an online design package for both rooms.
If you are having difficulty determining which package to select, please feel free to contact us at firstname.lastname@example.org and we will assist you with your purchase selection.
6. Do you work within the budget that was provided for the project?
Of course! We do our best to work within the budget that was provided if you indicate that it is an important requirement. That said, it all depends on the budget that was provided for the project scope and if it’s feasible within the scope of work requested.
Regardless of your budget, your online interior design package may include items such as an area rug, upholstery items, occasional tables, lighting, window treatments, etc.
7. What if I don’t like something that you have selected, will you make changes?
If there is an item where we have completely missed the mark, you may send us an email at email@example.com with your concerns and we will provide up to two alternative selections at no additional charge.
To ensure that we are on the mark with your design preferences, we will be sending you emails throughout the design process with options of chosen fabrics and furnishings, and you will select the one you prefer. This will ensure that we are on the right track during the design process.
8. Once I receive my online interior design package, am I able to contact you with questions?
After you receive your online design package and any revisions are completed (limit two (2) items per design), we have fulfilled our obligation for that specific project. However, if you do have any questions, please feel free to email us at firstname.lastname@example.org, and we will do our best to assist you.
9. Will I be able to purchase the items myself?
Yes! Each online interior design package includes a source list that will give you the details where you can purchase the items directly. We will specifically use home furnishing retailers that have an online presence for all online interior design packages (West Elm, Structube, Urban Barn, Pottery Barn, Wayfair, Crate & Barrel, etc.).
It is about making it as easy as possible for you.
10. What if one of the items in my package is no longer available to purchase?
There is always the possibility that items become discontinued. You can always try to find something that is similar to the item that was selected in the package.
We would recommend that if you are considering purchasing an online interior design package, that you ensure you are financially and practically ready to implement the suggested design changes.
There are no guarantees that an item selected for the online interior design package today will be available for purchase in six month or a year from now.
11. Can I purchase an online design package as a gift?
Absolutely! The online interior design packages are great for housewarming or birthday gifts.
After your purchase, please send an email to email@example.com explaining that you are purchasing it as a gift and we will send you a gift certificate via email.
12. What is the currency?
All online interior design packages are priced in Canadian Dollars.
13. I am able to get a refund?
Yes. Please see DISCLAIMERS & REFUNDS for further details.
By purchasing an online interior design package you agree to the following terms and conditions.
Online interior design products are paid in full at the time of purchase in Canadian dollars.
Our goal is to provide you with outstanding service and we make every effort to create an online interior design product that will surpass your expectations. We take the time to review your customer project form in order to create your custom interior design concept based on the answers you provide.
Requests for refunds must be submitted in writing to firstname.lastname@example.org before any completed documents are received by Essence Designs (customer project form, room measurements, photos, and inspiration images) OR within 14 business days of purchase.
Refunds will be returned in full minus any design time spent, processing, and/or administration fees applied by Paypal/or Bank Fees. For more information on PayPal’s refund policy, click “here”.
Once your customer project form is received in our email inbox (and provided it is complete), the design process takes approximately two (2) to six (6) weeks depending on the interior design project scope.
Inspiration Online Design Style Boards are completed within two (2) weeks.
Rooms, Kitchen & Bathroom Online Design Products are completed in approximately four (4) to six (6) weeks.
All online interior design products are sent via email in a PDF downloaded and printable file.
While we stand behind our suggestions and design work, in the case of any online interior design product, that work is based on information that you provide to Essence Designs. Therefore, Essence Designs accepts no responsibility for inaccuracies which are the direct or inadvertent result of the information that is provided to us.
Please double check all measurements and take time to ensure all information is as accurate and detailed as possible.
The client acknowledges that all drawings are to be used as a guide only. By purchasing this interior design package, you are accepting the terms and conditions of this disclaimer.
If for any reason you are unsatisfied with the online interior design package, please send an email to email@example.com, we would be happy to help.
This Agreement was last modified on December 31, 2017.
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