Terms & Conditions

Frequently Asked Questions

1. How long will it take to receive my online interior design package?

Depending on the scope of your interior design package, you will receive your package via email in approximately two (2) to six (6) weeks from receipt of your completed customer questionnaire, measurements (if required), and images. All online interior design packages are sent via email in a PDF downloaded and printable file.

2. How are you able to re-design my room without seeing it and meeting me in person?

Having access to the advances in technology that we have today, it has given us the opportunity to be able to work with clients over the internet.

In order for us to truly understand your design challenges and create a custom online interior design package, we will ask that you complete your project form. We will ask you to complete, as best you can, a project form; provide measurements (if required); images of your current space; and inspiration photos.

The more detailed information you can provide, the better we can understand your needs, challenges, and style.

3. Am I able to include some of my existing furniture into the design plan?

Absolutely! This is one of the many challenges clients have. They are trying to figure out how to incorporate their existing furnishing into a new design. “Are there any items the MUST STAY and be worked into the design?” & “Are there any items that MUST GO?” are some of the questions asked in the project form.

4. What if I have an open floor plan (Living & Dining Room), which online design package do I select?

The online design packages are priced based on the scope of work for each project as well as SF. Calculate the square footage (length x width) of your room and select the package that corresponds with the amount of square footage. (i.e. under 500sf = $; over $500sf = $$).

In some cases, if both areas/rooms are large, you may be required to purchase an online design package for both rooms.

If you are having difficulty determining which package to select, please feel free to contact us at info@essencedesigns.ca and we will assist you with your purchase selection.

6. Do you work within the budget that was provided for the project?

Of course! We do our best to work within the budget that was provided if you indicate that it is an important requirement. That said, it all depends on the budget that was provided for the project scope and if it’s feasible within the scope of work requested.

Regardless of your budget, your online interior design package may include items such as an area rug, upholstery items, occasional tables, lighting, window treatments, etc.

7. What if I don’t like something that you have selected, will you make changes?

If there is an item where we have completely missed the mark, you may send us an email at info@essencedesigns.ca with your concerns and we will provide up to two alternative selections at no additional charge.

To ensure that we are on the mark with your design preferences, we will be sending you emails throughout the design process with options of chosen fabrics and furnishings, and you will select the one you prefer. This will ensure that we are on the right track during the design process.

8. Once I receive my online interior design package, am I able to contact you with questions?

After you receive your online design package and any revisions are completed (limit two (2) items per design), we have fulfilled our obligation for that specific project. However, if you do have any questions, please feel free to email us at info@essencedesigns.ca, and we will do our best to assist you.

9. Will I be able to purchase the items myself?

Yes! Each online interior design package includes a source list that will give you the details where you can purchase the items directly. We will specifically use home furnishing retailers that have an online presence for all online interior design packages (West Elm, Structube, Urban Barn, Pottery Barn, Wayfair, Crate & Barrel, etc.).

It is about making it as easy as possible for you.

10. What if one of the items in my package is no longer available to purchase?

There is always the possibility that items become discontinued. You can always try to find something that is similar to the item that was selected in the package.

We would recommend that if you are considering purchasing an online interior design package, that you ensure you are financially and practically ready to implement the suggested design changes.

There are no guarantees that an item selected for the online interior design package today will be available for purchase in six month or a year from now.

11. Can I purchase an online design package as a gift?

Absolutely! The online interior design packages are great for housewarming or birthday gifts.

After your purchase, please send an email to info@essencedesigns.ca explaining that you are purchasing it as a gift and we will send you a gift certificate via email.

12. What is the currency?

All online interior design packages are priced in Canadian Dollars.

13. I am able to get a refund?

Yes. Please see DISCLAIMERS & REFUNDS for further details.

Disclaimers & Refunds

By purchasing an online interior design package you agree to the following terms and conditions.

Online interior design products are paid in full at the time of purchase in Canadian dollars.

Our goal is to provide you with outstanding service and we make every effort to create an online interior design product that will surpass your expectations. We take the time to review your customer project form in order to create your custom interior design concept based on the answers you provide.

Requests for refunds must be submitted in writing to info@essencedesigns.ca before any completed documents are received by Essence Designs (customer project form, room measurements, photos, and inspiration images) OR within 14 business days of purchase.

Refunds will be returned in full minus any design time spent, processing, and/or administration fees applied by Paypal/or Bank Fees. For more information on PayPal’s refund policy, click “here”.

Once your customer project form is received in our email inbox (and provided it is complete), the design process takes approximately two (2) to six (6) weeks depending on the interior design project scope.

Inspiration Online Design Style Boards are completed within two (2) weeks.

Rooms, Kitchen & Bathroom Online Design Products are completed in approximately four (4) to six (6) weeks.

All online interior design products are sent via email in a PDF downloaded and printable file.


While we stand behind our suggestions and design work, in the case of any online interior design product, that work is based on information that you provide to Essence Designs. Therefore, Essence Designs accepts no responsibility for inaccuracies which are the direct or inadvertent result of the information that is provided to us.

Please double check all measurements and take time to ensure all information is as accurate and detailed as possible.

The client acknowledges that all drawings are to be used as a guide only. By purchasing this interior design package, you are accepting the terms and conditions of this disclaimer.

If for any reason you are unsatisfied with the online interior design package, please send an email to info@essencedesigns.ca, we would be happy to help.

Terms and Conditions (“Agreement”)

This Agreement was last modified on December 31, 2017.

Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using essence-new.us.tempcloudsite.com (“the Site”) operated by Essence Designs (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at essence-new.us.tempcloudsite.com.

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.

Intellectual Property
The Site and its original content, features and functionality are owned by Essence Designs and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links To Other Sites
Our Site may contain links to third-party sites that are not owned or controlled by Essence Designs.

Essence Designs has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Governing Law
This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Ontario, Canada, without giving effect to any principles of conflicts of law.

Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Contact Us
If you have any questions about this Agreement, please contact us.

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Privacy Policy

This Privacy Policy was last modified on December 31, 2017.

Essence Designs (“us”, “we”, or “our”) operates essence-new.us.tempcloudsite.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at essence-new.us.tempcloudsite.com.

Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number (“Personal Information”).

Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites
Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

Essence Designs has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.

Changes To This Privacy Policy
Essence Designs may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

Contact Us
If you have any questions about this Privacy Policy, please contact us.

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