By purchasing an online interior design package you agree to the following terms and conditions.


Online interior design packages are paid in full at time of purchase in Canadian dollars.


Our goal is to provide you with outstanding service and we make every effort to create an online interior design package that will surpass your expectations. We take the time to review your customer questionnaire in order to create your custom interior design package based on the answers you provide.


Requests for refunds must be submitted in writing to info@essencedesigns.ca before any completed documents are received by Essence Designs (customer questionnaire, room measurements, photos, and inspiration images) OR within 14 days of purchase.

Refunds will be returned in full minus any processing and administration fees applied by paypal. For more information on paypal’s refund policy, click “here”.


Once your customer questionnaire is received via email (and provided it is complete), the design process takes approximately two (2) to six (6) weeks depending on the interior design package selected.

Inspiration Online Design Packages are completed within two (2) weeks.

Rooms, Kitchen & Bathroom Online Design Packages are completed in approximately four (4) to six (6) weeks.

All online interior design packages are sent via email in a PDF downloaded and printable file.


It should take approximately two (2)to nine (9) days for your completed interior design package and samples to arrive in the mail via Canada Post Ground. If you live outside of Canada, please go to the following link for shipping information



While we stand behind our suggestions and design work, in the case of an online interior design package, that work is based on information which you provide to Essence Designs. Therefore, Essence Designs accepts no responsibility for inaccuracies which are the direct or inadvertent result of the information that is provided to us.

Please double check all measurements and take time to ensure all information is as accurate and detailed as possible.

The client acknowledges that all drawings are to be used as a guide only. By purchasing this interior design package, you are accepting the terms and conditions of this disclaimer.

If for any reason you are unsatisfied with the online interior design package, please send an email to info@essencedesigns.ca, we would be happy to help.